Unless an administrator inactivates your bridge, it will always be active each time you log in, no matter what state it was in the last time you logged out. Clicking it again activates the bridge once more.
If your bridge is active, and an administrator enabled this feature for you, you can temporarily inactivate your bridge by clicking the bridge symbol.If this occurs, the bridge remains inactive until you log out and log back in. A bridge automatically becomes inactive after a certain number of failures.You can position the pointer over this symbol to see why the bridge is currently inactive. If your bridge is inactive, appears, and the patient information will be retrieved from eLabs without invoking the bridge.If you are using a bridge and omit the client before searching for the patient, the carrier name used by the external system might not be converted to the mnemonic used by Quest Diagnostics, and you might have to add the insurance information manually (as described in Add or Edit Insurance Information). If you do not specify the client until after the patient is retrieved, the bridge cannot be used, because the patient ID is not retrieved until after the client is specified. If the lab supports the MPD, the bridge can be used only if you specify a client before searching for the patient. No matter which option you search by, if the patient has a patient ID, an attempt will be made to retrieve the patient information from the external system. If you have an active bridge, appears next to the Search button when you click PID in the Search By list.To search by patient ID, you must first specify a client (as described in step 4 in Initiate an Order).For more information about the MPD, see Patient Information. The Health ID option appears only if you are accessing a lab that supports the master patient database (MPD).If the patient was previously registered, if an order was previously filed for this patient via this application, or if you have an active bridge and patient demographic information exists in an external system (such as a PMS or POS), follow these steps:Ī In the Search By list, click the appropriate option. Retrieve existing patient information.1 In the Patient Information area, do one or more of the following:
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